# Troubleshooting

{% hint style="info" %}
Also check the Windows Troubleshooting page in **p4g-cep-docs.wacz**.
{% endhint %}

<details>

<summary>Error when launching P4G: "Sorry, something went wrong."</summary>

You have reached the temporary activation limit of the **Denuvo DRM** that ships with P4G.

* Denuvo limits the number of machines you can install P4G on within a certain time period. Changing a Proton version or modifying the prefix can cause Denuvo to think you're activating the game on a new machine.
* **There is no fix or workaround for this**—you will have to wait a short time (usually 24–48 hours) for your activation limit to reset.

</details>

## Fixing Most Issues with Reloaded II

### Reinstall Prerequisites

If you're having any trouble with Reloaded II, try [**reinstalling the prerequisites**](https://p4g-deck.cep.one/install/protontricks#install-prerequisite-runtimes) to the P4G wineprefix.

### Reset Wineprefix

If Reloaded II still isn't behaving after reinstalling the prerequisites, you'll need to delete, recreate, and reconfigure the P4G wineprefix.

#### Delete P4G Wineprefix

* Launch **Protontricks** and open the **Persona 4 Golden** Winetricks menu.

<figure><img src="https://369712984-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZ91pfOT0FIRiQCLmZ9CH%2Fuploads%2FNOxerKmgI7U6pnJoglH4%2Fp4g-1.jpg?alt=media&#x26;token=27e71528-2656-4dcf-9250-60e11bfe2482" alt=""><figcaption><p>Thanks to <strong>rudiger</strong> for this image.</p></figcaption></figure>

* From the **Winetricks** menu, click **Delete ALL DATA AND APPLICATIONS INSIDE THIS PROTON PREFIX**, then click **OK**.

{% hint style="info" %}
Don't worry, this will not delete P4G itself or any of your mods!
{% endhint %}

<figure><img src="https://369712984-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZ91pfOT0FIRiQCLmZ9CH%2Fuploads%2FOJuo7BrQQjdoxMFym1Pj%2Fimage.png?alt=media&#x26;token=af4d3585-518c-4ef7-bddf-366de0a99d21" alt=""><figcaption></figcaption></figure>

* Select **Yes** to confirm that you want to delete the P4G wineprefix.

<figure><img src="https://369712984-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZ91pfOT0FIRiQCLmZ9CH%2Fuploads%2FkSfzJGvMQbDaNjuY06Pa%2Fimage.png?alt=media&#x26;token=9d367b94-254f-4ead-9ce3-feeb5276eba0" alt=""><figcaption></figcaption></figure>

#### Recreate P4G Wineprefix

* Run **Persona 4 Golden** (vanilla, no mods) on Steam to create a brand-new P4G wineprefix.
* Once you reach the title screen, quit P4G.

#### Reconfigure P4G Wineprefix

* Set up the P4G wineprefix again as described on the [**Protontricks**](https://p4g-deck.cep.one/install/protontricks#show-dot-files) page.
  * You will need to **enable dot files** and **install the prerequisites** again.
  * If they were configured correctly, you do not need to configure Flatseal or Reloaded II again.